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Frequently Asked Questions


    About us

  • Who is vivozoom?
  • What is vivozoom?
  • There are too many Microstock sites already. What makes you different?
  • What is the vivozoom warranty?

  • Purchasing a license to use an image

  • How do I purchase a license to use an image from the site?
  • What do I get for my purchase?
  • What happens if I need more images on any given day?
  • What is your refund policy?
  • Can I have more than one Pay As You Go or subscription product at a time?
  • Can I share my user name and password with work colleagues or friends?
  • What is Auto Renewal?
  • How do you protect my credit card information?

  • Downloading an image

  • How do I download an image?
  • What happens if I lose the image I downloaded ?
  • What format do the images come in?
  • What sizes do the JPEG images come in?
  • Can I cancel a download?

  • How do I use a lightbox?

  • What is a lightbox?
  • How do I add images to the lightbox?
  • How long will you keep the lightbox?

  • How can I use the images I download.

  • What can I use the images for?
  • What is an Enhanced License ?
  • Can I use images in work-for-hire ?
  • How many people in my organisation can use the image?
  • Can I sell the image I have downloaded?
  • Can I sell templates that include the image I have downloaded?
  • Can I download an image now to use later?
  • Do your images have releases ?

  • Site operations.

  • Problems accessing the site?
  • Problems downloading an image ?
  • Where can I see a receipt for the ?

  • Affiliate Programme.

  • Do you have an affiliate program?
  • How will I generate affiliate income?

  • I'd like to know more.

  • I still have more questions.